Industry · Commercial cleaning & janitorial
Commercial cleaning appointment setting
Morvix helps commercial cleaning and janitorial companies get in front of facility decision-makers. We prospect suitable properties in your service area, reach the person responsible for cleaning, qualify the opportunity against your criteria and schedule the walkthrough.
In one sentence
01Why it matters
In commercial cleaning, the walkthrough is where sales begin.
Most commercial cleaning contracts are won after a site visit. The estimator sees the space, understands the requirements and prepares a quote. Getting to that visit is the hard part: facilities are busy, the right contact is often unclear, and many already have a provider.
Owners and estimators who prospect themselves usually do it in whatever time is left over. Appointment setting gives that work to a dedicated team, so your people spend their time walking sites and writing proposals.
02Who we prospect
Facilities that match the accounts you want.
Facility types we can target
- Offices and corporate suites
- Warehouses and distribution centres
- Light industrial and manufacturing units
- Retail premises and showrooms
- Multi-tenant and managed buildings
- Other commercial facilities you serve
Decision-makers we look for
- Office managers
- Facility and building managers
- Operations managers
- Property managers
- Business owners at smaller sites
Finding the right person is part of the job. A receptionist or general inbox is a route to the decision-maker, not the end of the conversation.
03Qualifying cleaning opportunities
The five factors that decide whether a walkthrough is worth your time.
- Service area
- Is the facility inside the area your crews can service profitably? Travel time affects margin, so the boundary is agreed precisely.
- Facility type and size
- Does the type and approximate square footage match the contracts you want? A very small site may not justify a visit.
- Cleaning frequency and scope
- How often is cleaning needed, and what does it involve? This shapes the value of the contract.
- Contract situation and timing
- Is there a current provider, how satisfied are they, and when could a change realistically happen?
- Decision-maker
- Is the person agreeing to the walkthrough the one who decides, or will they bring that person?
Example qualification standard
From the criteria in our commercial cleaning brochure. Every campaign uses criteria agreed with that client, so yours may differ.
- Facility larger than 1,500 sq ft
- Cleaning needed at least once a week
- Decision-maker present for the conversation
- Located in your target area
- Booked in your available time
04Walkthrough workflow
From facility list to scheduled walkthrough.
- 01
Define your territory and ideal account
Service area, facility types, approximate size, cleaning frequency and the kind of contract you want.
- 02
Research facilities
We build a list of suitable commercial properties in your area and identify who is likely responsible for cleaning decisions.
- 03
Reach the decision-maker
Trained callers contact each facility, find the right person and introduce your company using messaging you approve.
- 04
Qualify the opportunity
We ask about the current cleaning arrangement, frequency, facility size, satisfaction and timing, and check the answers against your criteria.
- 05
Schedule the walkthrough
If the opportunity qualifies, we book a walkthrough or meeting at a time your team has made available.
- 06
Share details and record outcomes
You receive the appointment details and conversation notes. Outcomes are recorded so the campaign can be reviewed and refined.
05Setting expectations
A booked walkthrough is not a secured contract.
What Morvix delivers
Booked walkthrough
- A facility that meets your agreed criteria
- A decision-maker who has agreed to meet
- A confirmed time within your availability
- Notes on the site and current situation
What your team wins
Secured contract
- A proposal and price the prospect accepts
- Timing that works with their current agreement
- Confidence built during the walkthrough
- Your follow-up after the visit
06Appointment details
What you receive with each walkthrough.
Enough information for your estimator to arrive prepared, sent in the format agreed at setup.
| Aspect | Included |
|---|---|
| Logistics | Date, time, address and site access notes |
| Contact | Name, role and direct contact details |
| Facility | Type, approximate size and current cleaning frequency |
| Situation | Current provider, satisfaction and timing, as discussed |
| Requests | Anything the prospect asked your team to bring or prepare |
Commercial cleaning capability brochure
How a Morvix commercial cleaning campaign is set up, in a PDF you can share with your team (about 2 MB).
07FAQ
Commercial cleaning appointment setting questions
What is commercial cleaning appointment setting?
It is an outsourced service in which a team contacts businesses and facilities in a cleaning company’s service area, reaches the person responsible for cleaning decisions, checks that the opportunity fits the cleaning company’s criteria, and schedules a walkthrough or meeting so the cleaning company can assess the site and quote.
Is a booked walkthrough the same as a new contract?
No. A walkthrough is an opportunity to see the facility and prepare a proposal. Whether it becomes a contract depends on your pricing, proposal, the prospect’s timing and their existing arrangements. Morvix books walkthroughs that meet your agreed criteria; winning the work is in your hands.
Which types of facilities can you target?
Any commercial property type you serve, such as offices, warehouses and distribution sites, light industrial units, retail premises and multi-tenant buildings. We agree the facility types, size range and service area with you before outreach starts.
Who do you speak to at each facility?
Whoever is responsible for the cleaning decision. Depending on the site, that may be an office manager, facility manager, operations manager, property manager or the business owner. Part of the work is finding out who that person is.
What do we receive for each appointment?
The date, time and address; the contact’s name and role; facility details gathered on the call such as type, approximate size and current cleaning frequency; notes on their current provider or situation; and anything the prospect asked your team to prepare.
Is janitorial appointment setting different?
No. “Janitorial” and “commercial cleaning” are used interchangeably by most buyers. The process on this page applies to both.
Next step
Let’s talk about your service area.
Tell us where you clean, what kind of accounts you want and how many walkthroughs your team can handle. We will explain how a campaign would be set up.