FAQ
Questions buyers ask before working with us.
Straight answers about pricing, quality, our team and your data. If your question is not here, ask us on a call.
Questions by topic
01Topic
Pricing and engagement
Are there any setup or hidden fees?
No. Morvix pricing is transparent and agreed upfront, in writing, before any work begins. There are no setup fees, no hidden charges and no unexpected costs later on: you know exactly what you are paying for.
How is pricing structured?
It depends on the service and the scope. For appointment setting, our brochures describe paying for qualified appointments: you can review each appointment and decline it before the meeting at no charge, and it becomes billable once you join the meeting. For staffing and business support, pricing reflects the people and time your work needs. In every case you receive a clear quote before you commit.
Is there a minimum contract or term?
The length of each engagement is agreed with you before work starts and written into your agreement. Our method begins with a pilot campaign, so you can see how the work runs before scaling up with more callers, shifts or markets.
How quickly can we start?
It depends on the scope. Setup covers a discovery call, research into your market and buyers, target data, messaging and training. After the first call we give you a realistic timeline rather than a generic promise.
Do you only work with commercial cleaning companies?
No. Commercial cleaning is one of our strongest markets, but Morvix works with businesses in every industry, including IT and SaaS, real estate, insurance, solar, roofing, property preservation, financial advisor recruiting, legal, medical, digital marketing and business buying and selling.
02Topic
Quality and appointments
How do you make sure appointments are qualified?
Qualification criteria are agreed with you before outreach begins, and every booked appointment is reviewed by our QA team before it reaches you. Weak or unqualified appointments are not sent.
What happens if a prospect needs to reschedule?
Our confirmation team reconfirms meetings before the day and tells you about any change. If plans change, we rebook the meeting into your available time.
What if an appointment is not a good fit for us?
You receive the full details before the meeting. You can review them, call the prospect yourself, and tell us if it is not the right fit.
Will you work with our competitors?
Not in your territory. While we work together, Morvix does not onboard another client in your target area, and your leads are never resold to competitors.
Do you guarantee sales?
No. We are responsible for running the agreed outreach or support work to the agreed standard and for honest reporting. Whether a meeting becomes a sale depends on your offer, pricing and follow-up.
03Topic
Team and operations
Where is the Morvix team based?
Morvix was founded in November 2025 and has 30+ team members. Operations run from our office in Mirpur, Dhaka, Bangladesh, and we have a US office in Harrisonville, Missouri.
What hours do you work?
We are available 24/7. Calling hours for each campaign are set to suit your market and time zone.
Which countries do you serve?
Our campaigns cover English-speaking markets: the United States, United Kingdom, Canada, Australia and New Zealand.
Which tools and CRMs do you work with?
We can work inside your own tools, such as HubSpot, Monday or RingCentral, or on our own dialer and CRM workflow.
04Topic
Data and privacy
How do you handle our data and our prospects’ data?
Client and prospect data is kept in our own database and processed only on your instructions and under our agreement with you. Access is limited to the people who need it, using password-protected accounts. We do not sell personal information.
Can we ask you to delete our information?
Yes. You can ask us to access, correct or delete your personal information at any time by emailing info@wearemorvix.com.
More questions about a specific service are answered on each service page.
Next step
Still have a question?
Book a 30-minute call and ask us directly. We will answer plainly, including whether Morvix is the right fit.